1.-preparation-of-orders
Orders you place through OXO Global begin to be prepared after payment confirmation. We aim to deliver your orders as soon as possible.
The estimated delivery time for your order will be shown to you before completing the payment process.
2.-shipping-and-delivery-time
Your orders are sent via contracted cargo companies to the delivery address you specified within the period notified before payment.
Delivery time; The delivery address may vary depending on public holidays and logistics conditions. Delivery time, except for legal exceptions for personalized products 30 days cannot exceed.
Delivery of the product to the cargo company does not mean that it has been delivered to the custome
3.-cargo-tracking
When your order is shipped, shipment tracking information is sent to you through our existing communication channels.
If you have questions about cargo status, you can contact our customer service.
4.-damaged-or-missing-delivery
If you notice damage, crushing, tearing or getting wet in your package, we kindly ask you to prepare a damage report with the cargo officer, if possible, and report the situation to us.
If a missing, damaged or wrong product is delivered, you can contact us at [email protected].
The absence of a damage report does not eliminate the legal rights of the consumer.
5.-stock-and-delivery-issues
If the ordered product is temporarily out of stock, our customer is informed and the necessary actions are taken to fulfill the order within the promised time.
If the order is not delivered within the promised time, the consumer has the right to terminate the contract and other rights arising from the legislation. In case of termination, the payments collected together with the delivery costs, if any, and the relevant legal interest shall be paid to us at the latest after we receive the termination notification. 30 days is returned within.
If it becomes legally impossible to fulfill the order, the situation will be terminated as soon as it becomes known. three days The customer is notified within and the collected payments are made no later than the notification date. 30 days is returned within.
Just because the product is not in stock does not constitute an impossibility of performance.
The ordered product will not be replaced with a different product without the customer's express con
6.-communication
Contact us for your order, shipping and delivery requests. you can contact.