Preliminary Information Form

This Preliminary Information Form has been prepared to inform consumers who shop on www.oxoglobal.org about the products they will purchase and the sales conditions.

Form; It is regulated within the scope of the Consumer Protection Law No. 6502, the Distance Contracts Regulation and the direct sales legislation that must be applied in related transactions.

The buyer is informed about the features of the products, total price, payment, delivery, withdrawal and return conditions before completing his order.

Sales are made through OXO Global's own website. The seller of the products is OXO Global.

It consists of the Buyer's name, surname, contact information, invoice and delivery addresses, and the information declared during the order.

The following information regarding the purchased products is shown to the Buyer before payment and is included in the form created specifically for the order:
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The total payment amount is clearly displayed before order confirmation.

Additional fees not expressly approved by the Buyer cannot be collected.

If the order is made through a sales link of an OXO Global distributor and within the scope of direct sales, the following information is also provided to the Buyer:

Distributor's name and surname or title: Automatically filled according to the order.

Distributor number: Automatically filled according to the order.

Distributor's contact information: Automatically filled according to the order.

In transactions made within the scope of direct sales, the relevant distributor's information is associated with the order records.

The buyer can submit withdrawal and refund requests directly to OXO Global. The company carries out the relevant transaction by determining it from the order records.

Distributor information is part of the order-specific information form in transactions requiring the application of direct sales legislation.

The buyer completes the payment by choosing one of the payment methods offered during the order.

The ordered products are delivered to the address specified by the Buyer within the delivery period notified before payment.

Subject to legal exceptions for products prepared according to personal needs, the delivery period cannot exceed 30 days.

Giving the product to the cargo company does not mean that it has been delivered to the Buyer. The Seller is responsible for losses and damages that occur until delivery, except for legal exceptions.

If the products are not delivered within the promised time, the Buyer may terminate the contract. In this case, the collected payments will be refunded, along with delivery costs, if any, and legal interest to be calculated in accordance with the legislation, within 14 days at the latest from the date on which the termination notification reaches the Seller.

If it becomes impossible to fulfill the order, the Seller informs the Buyer within three days from the date of learning of the situation and returns the collected payments within 14 days from the date of notification at the latest.

The fact that the product is not in stock does not in itself constitute impossibility of performance.

The ordered product cannot be replaced with a different product without the express consent of the Buyer.

For products that are not within the scope of the right of withdrawal exception, the Buyer may withdraw from the contract within 30 days from the delivery of the product without giving any reason and without paying any penalty.

This period is the withdrawal period offered by OXO Global for consumer product sales made through the website. If the relevant legislation provides more comprehensive rights, these rights are reserved.

If the products are delivered separately in a single order, the date on which the last product is delivered is taken into account, and for products consisting of more than one piece, the date on which the last piece is delivered is taken into account.

The buyer may exercise his right of withdrawal before the product is delivered.

Email for notice of withdrawal: [email protected]

It is sufficient for the Buyer to clearly notify this address of his/her decision to withdraw. A sample withdrawal form can also be used; However, it is not mandatory to use a specific form.

In transactions carried out within the scope of direct sales, the Buyer may direct the withdrawal notification directly to the seller or OXO Global as permitted by the relevant legislation.

In case of incomplete or incorrect information regarding the right of withdrawal, the consumer's extended right of withdrawal is reserved.

The Buyer sends the product back to the Seller or the person authorized by him within 14 days from the notification of withdrawal. This obligation does not apply if the Seller offers to take back the product himself.

Return Cargo Procedures

Within the scope of the right of withdrawal, the buyer can send the product he wants to return free of charge via the contracted cargo company to be notified through OXO Global's customer services.

The cargo information required for return is forwarded to the Buyer without delay following the withdrawal request.

Return shipping costs are covered by OXO Global. If the Buyer cannot use the contracted cargo company or if no carrier is notified to him, no return shipping fee will be requested from the consumer.

If the contracted cargo company does not have a branch in the Buyer's location, OXO Global will have the product picked up without charging any additional fee to the Buyer.

Refund of the Price

The cost of the returned product and standard delivery costs, if any, will be refunded to the Buyer within the periods stipulated in the applicable legislation and, in any case, within 14 days at the latest from the date on which the relevant refund obligation begins.

Since a specific carrier name is not given in the preliminary information, the refund will be made within 14 days at the latest from this date, in cases where the date on which the product reaches the Seller can be taken as basis. Cases where legislation requires earlier repayment are reserved.

If the right of withdrawal is exercised before the product is delivered, the refund period starts from the date the withdrawal notification reaches the Seller.

In transactions where direct sales legislation is applied, the relevant refund provisions are also reserved. In the same transaction, a shorter repayment period is applied in favor of the consumer.

The refund is made in one go, in accordance with the payment instrument used at the time of purchase, without incurring any costs to the Buyer.

The absence of the original invoice does not automatically eliminate the consumer's legal rights of withdrawal or defective goods.

If the conditions specified in the legislation are met, the right of withdrawal may not be exercised for the following products:

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Just because a product is a cosmetic or personal care product does not mean that it is automatically excluded from the right of withdrawal.

If there is a product for which there is no right of withdrawal, this situation will be separately notified to the Buyer before order confirmation.

Exceptions to the right of withdrawal do not eliminate legal rights regarding defective goods.

The buyer can forward product-related requests, complaints, returns and support applications to [email protected] or to 0850 532 96 96.

In case of defective products, the consumer's optional rights arising from the law are reserved. Receipt of the product or absence of a cargo damage report does not automatically eliminate these rights.

In consumer disputes, applications can be made to consumer arbitration committees within the applicable monetary limits or to consumer courts, without prejudice to the mediation provisions.

The buyer is informed about the product, price, payment, delivery, withdrawal and return conditions contained in this form before completing his order.

It is clearly stated immediately before payment confirmation that the order gives rise to a payment obligation.

The Buyer is ensured to confirm that he/she has received the preliminary information.

Order-specific copies of the Preliminary Information Form and the Distance Sales Agreement are sent to the Buyer through a permanent data storage device.

The consumer's rights arising from the law are reserved.