30 Günlük Cayma ve İade Hakkı

Article 1 – General Return Conditions

Withdrawal and refund requests can be made by sending an e-mail to [email protected] or via the customer service line at 0850 532 96 96.

1
If possible, the product should be returned with its box and invoice; The absence of an invoice does
2
The product requested to be returned must be in a condition that can be resold to another consumer i
3
Products purchased in sets can only be returned as a set.
4
Consumers may exercise their right of withdrawal within 30 (thirty) days from the delivery date.
5
Refund requests submitted to the support desk are responded to within 24 hours at the latest.

Article 2 – Transmission of Right of Withdrawal Notification

Consumers may submit their right of withdrawal requests to OXO Global through the following methods:

Email: [email protected]

Customer Services: 0850 532 96 96

WhatsApp: 0850 532 96 96 Written application to the number.

Article 3 – Direct Seller Information

In cases where the consumer transmits the right of withdrawal notification directly to OXO Global, sharing one of the following information of the direct seller who made the sale will speed up the process so that the transaction can be identified correctly. Even though this information is not shared, OXO Global carries out the relevant transaction by identifying it from order records:

Direct seller number (member number).

Name and surname.

Title (if any).

Article 4 – Address to which the products to be returned will be sent

Products to be returned within the scope of the right of withdrawal should be sent directly to OXO Global, not to the seller who made the sale.

Contracted cargo information required for return is communicated to the consumer by customer services following the withdrawal request. Return shipping costs are covered by OXO Global.

Return address: OXO Global Health and Beauty Ltd. Şti., Yakuplu Mah. Dereboyu Cad. Intercom-Kurz No:41 İç Kapı No:1, Beylikdüzü / Istanbul

Article 5 – Provision of Preliminary Information Form

The Preliminary Information Form, Distance Selling Agreement and this Right of Withdrawal and Return Conditions are presented to the consumer for approval before ordering.

The consumer can access these documents through the following channels:

1
In the order creation phase.
2
From the relevant agreements section on our website.
3
Via the e-mail sent after the order.
4
Via customer service upon request.

Article 6 – Failure to Provide Preliminary Information Form

If the Preliminary Information Form is not given to the consumer, the consumer is not bound by a period of 30 (thirty) days to exercise his right of withdrawal.

In this case, the right of withdrawal expires 1 (one) year from the date on which the normal withdrawal period ends.

Article 7 – Return Procedure and Reimbursement of the Price

OXO Global applies the following procedures for products eligible for the return request described above, provided that the specified conditions are met:

The product price and standard delivery costs, if any, are refunded to the consumer within 14 (fourteen) days at the latest from the date the returned product is delivered to the contracted cargo company.
If a different cargo company is used, the period starts from the date the product reaches OXO Global. If the right of withdrawal is exercised before the product is delivered, the period starts from the date on which the notice of withdrawal is received by OXO Global.
The time it takes for the payment to be reflected in the consumer's account may vary depending on the processing times of the banks.
The product price will be refunded using the same method used at checkout.

Article 1 – General Return Conditions copy

Withdrawal and refund requests can be made by sending an e-mail to [email protected] or via the customer service line at 0850 532 96 96.