1.-preparation-of-orders
We begin preparing orders placed through OXO Global once payment has been confirmed. We aim to hand your order over to the carrier as soon as possible.
The estimated delivery time for your order is shown to you before you complete payment.
2.-shipping-and-delivery-time
Your order is sent to the delivery address you provide through our contracted carriers within the period stated before payment.
Delivery times may vary depending on the delivery address, public holidays and logistics conditions. Except for the statutory exceptions applicable to personalized products, delivery must not take longer than 30 days.
Handing a product to the carrier does not mean it has been delivered to the customer.
3.-shipment-tracking
Once your order has been dispatched, shipment tracking information is sent to you through our available communication channels.
You can contact our customer service team with any questions about the status of your shipment.
4.-damaged-or-missing-delivery
If you notice damage, crushing, tears or moisture on your package, we ask that, where possible, you complete a damage report together with the delivery agent and inform us of the situation.
If any products are missing, damaged or incorrect, you can contact us at [email protected].
The absence of a damage report does not eliminate the legal rights of the consumer.
5.-stock-and-delivery-issues
If an ordered product is temporarily out of stock, the customer is informed and the necessary steps are taken to fulfill the order within the promised period.
If the order is not delivered within the promised period, the consumer retains the right to terminate the contract and any other rights under applicable legislation. In the event of termination, the payments collected, including any delivery costs and the applicable statutory interest, are refunded no later than 30 days after we receive the termination notice.
If fulfillment of the order becomes legally impossible, the customer is notified within three days of our becoming aware of this, and the payments collected are refunded no later than 30 days from the date of notification.
Just because the product is not in stock does not constitute an impossibility of performance.
No ordered product is replaced with another without the customer’s express consent.
6.-contact
For order, shipping and delivery requests, you can contact us.