Pre-Contractual Information Form

This Pre-Contractual Information Form has been prepared to inform consumers shopping via www.oxoglobal.org about the products they will purchase and the terms of sale.

The Form has been drawn up under Law No. 6502 on the Protection of Consumers, the Distance Contracts Regulation, and the direct selling legislation applicable to the relevant transactions.

Before completing the order, the Buyer is informed about the products’ characteristics, total price, payment, delivery, withdrawal, and return terms.

The sale is carried out via OXO Global’s own website. The seller of the products is OXO Global.

The Buyer’s name, surname, contact details, and billing and delivery addresses consist of the information declared by the Buyer at the time of the order.

The following information relating to the purchased products is shown to the Buyer before payment and appears in the form created specifically for the order:

1. 1
   Order number and date.
2. 2
   Name, essential characteristics, and quantity of the products.
3. 3
   Unit prices and total product price including taxes.
4. 4
   Discounts applied and any additional costs.
5. 5
   Shipping fee and total order amount.
6. 6
   Payment method and installment information if any.
7. 7
   Billing and delivery address.
8. 8
   Person to whom delivery will be made and the promised delivery period.

The total payment amount is clearly shown before order confirmation.

Additional charges not expressly approved by the Buyer may not be collected.

Where the order is placed via an OXO Global distributor’s sales link and within the scope of direct selling, the following information is also provided to the Buyer:

Distributor’s name and surname or title: Automatically filled according to the order.

Distributor number: Automatically filled according to the order.

Distributor’s contact information: Automatically filled according to the order.

In transactions carried out within the scope of direct selling, the relevant distributor’s information is associated with the order records.

The Buyer may send withdrawal and return requests directly to OXO Global. The Company identifies and handles the relevant transaction from the order records.

Distributor information forms part of the order-specific information form in transactions that require application of direct selling legislation.

The Buyer completes payment by selecting one of the payment methods offered at the time of the order.

The ordered products are delivered to the address stated by the Buyer within the delivery period notified before payment.

Subject to legal exceptions relating to products prepared according to personal needs, the delivery period may not exceed 30 days.

Handing the product over to the courier company does not mean that it has been delivered to the Buyer. Until delivery, the Seller is responsible for loss and damage, except for legal exceptions.

If the products are not delivered within the promised period, the Buyer may terminate the agreement. In that case, payments collected, together with delivery costs if any and legal interest to be calculated under legislation, are refunded within at most 14 days from the date the termination notice reaches the Seller.

If performance of the order becomes impossible, the Seller informs the Buyer within three days from the date it learns of the situation and refunds the payments collected within at most 14 days from the date of notification.

Absence of the product from stock does not alone constitute impossibility of performance.

The ordered product may not be replaced with a different product without the Buyer’s express consent.

For products that do not fall within an exception to the right of withdrawal, the Buyer may withdraw from the agreement within 30 days from delivery of the product, without giving any reason and without paying any penalty.

This period is the withdrawal period offered by OXO Global for consumer product sales made via the website. Where applicable legislation grants more extensive rights, those rights are reserved.

Where products under a single order are delivered separately, the date of delivery of the last product is taken as the basis; for products consisting of more than one part, the date of delivery of the last part is taken as the basis.

The Buyer may also exercise the right of withdrawal before the product has been delivered.

Email for withdrawal notice: [email protected]

It is sufficient for the Buyer to clearly notify their decision to withdraw to this address. A sample withdrawal form may also be used; however, use of a specific form is not mandatory.

In transactions carried out within the scope of direct selling, the Buyer may direct the withdrawal notice to the direct seller or to OXO Global in the manner permitted by applicable legislation.

Where information on the right of withdrawal is incomplete or incorrect, the consumer’s extended right of withdrawal is reserved.

Within at most 14 days from the withdrawal notice, the Buyer returns the product to the Seller or to the person authorized by the Seller. Where the Seller offers to collect the product itself, this obligation does not apply.

Return Shipping Procedures

The Buyer may send free of charge the product they wish to return under the right of withdrawal via the contracted courier company that OXO Global’s customer service will notify.

The shipping information required for the return is transmitted to the Buyer without delay after the withdrawal request.

Return shipping costs are borne by OXO Global. Even if the Buyer cannot use the contracted courier company or no carrier is notified to them, no return shipping fee is charged to the consumer.

If the contracted courier company has no branch at the Buyer’s location, OXO Global has the product collected from the Buyer without charging any additional fee.

Refund of the Price

The price of the returned product and standard delivery costs if any are refunded to the Buyer within the periods provided in applicable legislation and in any event within at most 14 days from the date the relevant refund obligation begins.

Because no specific carrier name is given in the pre-contractual information, in cases where the date the product reaches the Seller may be taken as the basis, the refund is made within at most 14 days from that date. Cases in which legislation requires an earlier refund are reserved.

If the right of withdrawal is exercised before the product is delivered, the refund period starts from the date the withdrawal notice reaches the Seller.

In transactions to which direct selling legislation applies, the relevant refund provisions are also reserved. In the same transaction, the shorter refund period more favorable to the consumer applies.

The refund is made in a manner appropriate to the payment instrument used at the time of purchase, without imposing any cost on the Buyer, and in a single payment.

Absence of the original invoice does not automatically eliminate the consumer’s legal rights of withdrawal or relating to defective goods.

Where the conditions stated in legislation are met, the right of withdrawal may not be exercisable for the following products:

• Products prepared in line with the Buyer’s special requests or personal needs.
• Products that are liable to deteriorate quickly or that may pass their expiry date.
• Products whose protective packaging has been opened after delivery and that are not suitable for return for hygiene reasons.
• Products that, after delivery, are mixed with other products and cannot by their nature be separated.
• Other products expressly stated in legislation as falling within an exception.

The mere fact that a product is a cosmetic or personal care product does not automatically mean that it falls outside the right of withdrawal.

If a product is one for which there is no right of withdrawal, this is additionally notified to the Buyer before order confirmation.

Exceptions to the right of withdrawal do not eliminate legal rights relating to defective goods.

The Buyer may send requests, complaints, returns, and support applications relating to the products to [email protected] or to telephone number 0850 532 96 96.

For defective products, the consumer’s optional rights arising from law are reserved. Acceptance of the product or absence of a courier damage report does not automatically eliminate these rights.

In consumer disputes, application may be made to consumer arbitration committees within the applicable monetary thresholds, or to consumer courts, subject to mandatory mediation provisions.

Before completing the order, the Buyer is informed about the product, price, payment, delivery, withdrawal, and return terms set out in this form.

It is clearly stated immediately before payment confirmation that the order gives rise to a payment obligation.

The Buyer is enabled to confirm that they have received the pre-contractual information.

Order-specific copies of the Pre-Contractual Information Form and the Distance Sales Agreement are transmitted to the Buyer via a durable medium.

The consumer’s rights arising from law are reserved.