Right of Withdrawal & Return Policy

Withdrawal and return requests may be made by sending an email to [email protected] or via the customer service line at 0850 532 96 96.

1. 1
   The product should if possible be returned with its box and invoice; absence of the invoice does not eliminate the right of withdrawal.
2. 2
   The product for which return is requested must be in a condition that can be resold to another consumer with the same qualities.
3. 3
   Products purchased as a set may only be returned as a set.
4. 4
   Consumers may exercise the right of withdrawal within 30 (thirty) days from the date of delivery.
5. 5
   Return requests submitted to the support desk are responded to within at most 24 hours.

Consumers may transmit their withdrawal requests to OXO Global by the following methods:

Email: [email protected]

Customer Service: 0850 532 96 96

WhatsApp: Written application to number 0850 532 96 96.

Where the consumer transmits the withdrawal notice directly to OXO Global, sharing one of the following details of the direct seller who made the sale speeds up the process so that the transaction can be identified correctly. Even if this information is not shared, OXO Global identifies and handles the relevant transaction from the order records:

Direct seller number (member number).

Name and surname.

Title (if any).

Products to be returned under the right of withdrawal must be sent directly to OXO Global, not to the direct seller who made the sale.

The contracted shipping information required for the return is transmitted to the consumer by customer service after the withdrawal request. Return shipping costs are borne by OXO Global.

Return address: OXO Global Sağlık ve Güzellik Ltd. Şti., Yakuplu Mah. Dereboyu Cad. Intercom-Kurz No:41 İç Kapı No:1, Beylikdüzü / İstanbul

The Pre-Contractual Information Form, the Distance Sales Agreement, and these Right of Withdrawal and Return Terms are presented for the consumer’s approval before the order.

The consumer may access these documents through the following channels:

1. 1
   At the order creation stage.
2. 2
   From the relevant agreements section on our website.
3. 3
   Via the email sent after the order.
4. 4
   Via customer service upon request.

If the Pre-Contractual Information Form is not provided to the consumer, the consumer is not bound by the 30 (thirty) day period in order to exercise the right of withdrawal.

In that case, the withdrawal period ends in any event 1 (one) year after the date on which the normal withdrawal period would have ended.

For products that comply with the return request explained above, OXO Global applies the following steps where the stated conditions are met:

• The product price and standard delivery costs if any are refunded to the consumer within at most 14 (fourteen) days from the date the returned product is handed over to the contracted courier company.
• If a different courier company is used, the period starts from the date the product reaches OXO Global. If the right of withdrawal is exercised before the product is delivered, the period starts from the date the withdrawal notice reaches OXO Global.
• The time for the payment to appear in the consumer’s account may vary according to banks’ processing times.
• The product price is refunded in the same manner as the method used at the time of payment.