Shipping & Delivery

Orders placed through OXO Global are prepared once payment has been confirmed. We aim to hand over your orders to the shipping carrier as soon as possible.

The estimated delivery time for your order is displayed before you complete payment.

Your orders are shipped to your specified delivery address through our contracted shipping carriers within the timeframe communicated before payment.

Delivery times may vary depending on the delivery address, public holidays, and logistical conditions. Except for statutory exceptions relating to custom-made products, delivery must not exceed 30 days.

Handing a product over to the shipping carrier does not constitute delivery to the customer.

Once your order has been shipped, tracking information will be sent to you through our available communication channels.

For questions about your shipment’s status, please contact our customer service team.

If you notice any damage, crushing, tearing, or signs of moisture on your package, please prepare a damage report with the delivery agent where possible and notify us.

If any items are missing, damaged, or incorrect, please contact us at [email protected].

The absence of a damage report does not affect the consumer’s statutory rights.

If an ordered product is temporarily out of stock, the customer will be informed, and the necessary steps will be taken to fulfil the order within the promised timeframe.

If the order is not delivered within the promised timeframe, the consumer retains the right to terminate the contract and exercise any other rights under applicable law. In the event of termination, all payments collected, including any delivery charges and applicable statutory interest, will be refunded within 30 days of our receipt of the termination notice.

If fulfilment of the order becomes legally impossible, the customer will be notified within three days of our becoming aware of the situation, and all payments collected will be refunded within 30 days of the notification date.

A product being out of stock does not, on its own, constitute impossibility of performance.

The ordered product will not be replaced with a different product without the customer’s express consent.

For enquiries regarding orders, shipping, and delivery, please contact us.

OXO GLOBAL SAĞLIK VE GÜZELLİK LİMİTED ŞİRKETİ